netPHD Dialup Support Section

For technical support click here!!

Welcome to the netPHD Main Support section. We have provided answers to the most commonly asked questions. If you are in need of additional assistance, please feel free to CONTACT US!

Support Topics

How do I install netPHD Software?

How do I switch to netPHD from my current provider?

How do I add an additional email address?

Can I still use AOL Instant Messenger?

How do I change my password?

How do I check my web based email?

I forgot my password. What do I do?

What is the difference between Web Based email and POP3 Email?

I want to use an email client to access my email. What are my POP3 Settings?

How do I update my Credit Card information?

Can I monitor my monthly hours on-line?

How do I check for local access numbers in my area?

Is the Setup Software PC & Mac Compatible?

How do I discontinue my netPHD service?

How do I contact Tech Support?

How do I install netPHD QuickStart Software?

• You can download our Set-up software directly from our website. You will be directed step-by-step through the installation process. If you prefer, we can send you a FREE Set-Up CD. Just place the CD in your CD Drive and follow the easy on-screen instructions. You can either download our Software or request a Set-Up CD HERE!
  Back to Top

How do I switch to netPHD from my current provider?

• New clients must contact their current Internet Service Provider with instructions and a date to discontinue their account. You are then free to start your Surf Speedy Internet Access. We strongly suggest you confirm that your netPHD account has been activated before you cancel your current Internet provider.
  Back to Top

How do I Add an email address?

• Your netPHD Account comes with 5 email addresses. To add an email address or change your password, you will need to sign in to your Custom Control Panel. Visit our account management page Here!
  
  Back to Top

I want to use an email client to access my email. What are my POP3 Settings?

• If you choose to use email client software like Microsoft Outlook or Outlook Express, our Quickstart Set-up Software will automatically configure your default email client with the new settings.
  The POP setting is: mail.netPHD.net
  The POP Login is: username@netPHD.net
  The SMTP setting is: smtp.netPHD.net
  Back to Top

How do I change my password?

• To change your password, you will need to sign in to your Custom Control Panel.Visit our account management page Here!
  
  Back to Top

How do I check my web based email?

• To check your Web Based email, you will need to sign in to your Custom Control Panel with your user name and password. Just follow the easy on-screen directions after you have signed in. You can easily SIGN IN HERE!
  Back to Top

How am I billed?

• When you sign up for netPHD Internet Access, you will be asked for your credit card information. We gladly accept VISA, MasterCard, and the American Express Card. Every month on the 20th, your credit card will be charged. We will then send you a monthly statement by email for your records.
   

Can I still use AOL Instant Messenger?

• Yes, you can use all of the most popular Instant Messenger applications like AOL Instant Messenger, Yahoo Instant Messenger and more with your netPHD Service.
   

How do I update my credit card information?

• Your netPHD Control Panel will let you make changes to the billing information for your account. You can easily change your credit card information, billing address and much more. Visit our account management page Here!
  Back to Top

What is the difference between Web based email and POP3 Email?

• Web Based email offers you the convenience of checking your email from any computer connected to the Internet. Simply go to here and sign in. POP3 email is email that is managed by a program that resides on your computer. Some of the more common POP3 clients are Microsoft Outlook™, Microsoft Outlook Express™ and Eudora.™
  Back to Top

Can I monitor my monthly hours on-line?

• Yes, by clicking here you can easily monitor your monthly Internet usage. Keep in mind that the first 150 hours are included with your account. This is generally more than sufficient time for the vast majority of clients. You will be billed for $1.30 per hour for every hour over the 150 hour limit.
  Back to Top

I forgot my password. What do I do?

• If you have forgotten your password, you will need to CONTACT US. For security reasons, you will need to have your credit card on hand for us to verify your identity.
  Back to Top

How do I check for local access numbers in my area?

• Feel free to visit our Access Number Section. With thousands of local access numbers, you are sure to find one near you. Be sure to check with your local phone carrier to be sure that no long distance charges apply.
  Back to Top

How do I discontinue my netPHD service?

• To discontinue your netPHD Internet Service ( and we hope you don't ) please contact